Refund policy

Robotic Floor Cleaner Item:

  • We have a 30-Day free return period for the Robotic Floor Cleaner Item.

Accessory Item:

  • Unfortunately, Accessory items can NOT be returned or refunded for any reasons other than quality problems or delivery issues.
  • Please make sure to order the correct item for your need, and contact support@yeedi.com with any questions regarding the purchase of accessories and inquiries prior to purchase.

 

To be eligible for a return

  • Your robotic floor cleaner item(s) must be in the same condition as you received it, unworn or unused, with tags.
  • The original packaging is required for any returns and refunds. A penalty may be imposed if any accessories are missing.

 

Exceptions

  • Returns on sale items or gift cards will not be accepted.

 

How to Start a Returns

You’ll also need the receipt or proof of purchase to request a return service.

To start a return, you can contact us at support@yeedi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

*Unacceptable Return Request (Please Read)

- Items sent back to us without first requesting a return will not be accepted.

- Items sent back without using the shipping label provided will not be accepted.

Shipping labels are valid for 15 days. Please be sure to ship your returned item within 15 days of receiving the shipping label. If you do not use the shipping label and ship the returned item(s) within the expiration date of the shipping label, we will not be able to proceed with your request for a return and refund. Any resulting liability will be borne by the customer.

You can always contact us for any return questions at support@yeedi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.